Current Customers :: New System Laundry

Current Customers

Textile Inventories are established with the sales representative based on projected needs and experience.
An inventory is made up of what is being delivered, what is in use and what is being taken away dirty (for example most uniforms are issued in sets of eleven—five solied, one being worn and five being processed).
Once an item is used, your workforce will place in a bag to be picked up. Our CSR will your bags with an account ID label.
Once back to our plant at the plant, bags are sorted and counted at a counting station.
The information from the bag tag is used to identify the account and its items.
Our counters then feed individual pieces into the counting station, by hand, to ensure the most accurate counts possible.
Piece counts are transferred to the billing computer which in turn generates an invoice for the next delivery cycle based on the number of pieces, price and billing terms. (Please note that deliveries are based on a weekly turn around system. For example, what is picked up Monday will be delivered on the following Monday.)

Our wearing apparel have bar codes and RFID chips to identify the garment to an account.
Garments are scanned three separate times for tracking purposes—counted in, sorting and counted out.
A “Garment in Service Report” can be generated at any time to show the status of all the garments assigned to your account.
Should a lost garment be returned a credit will be issued for the lost charge.
When garments are first issued, there is a one-time prep fee of $1.00 per garment. This will show on our invoice as an ANC, or Ancillary Charge.
Once a garment is missing over six months, we will charge for loss and replace it. This will show up as a LRR item, or Lost Replacement including Rental.
Customers have the option to “protect” all their wearing appareal from loss or damage with our garment protection plan.
Garments can be assigned and sorted by either size or by an individuals name.
For larger accounts size is a much more cost-effective way to outfit your staff. It is easier to bring generic sizes then to process and deliver specific goods in an atypical time period.

The minimum is the least amount that will be charged every week on those items.
The minimum is calculated by the total inventory of an item multiplied by 45%.
For example, an inventory of 100 chef coats would be billed every week for at least 45 coats. If only 35 were used, you will be billed on the last delivery day of the week for the ten coats that were short of the minimum. If 46 coats were used then you would be billed for the 46.
This is why it is extremely important for your CSR to watch for below average usage and for you, the customer, to pass along any staff changes to ensure the proper inventory adjustments. A lower inventory means a lower minimum.
Damages are determined at the counting stations by the soil counter.
Tears, burns and improper use will constitute damage and that item will be billed at the current replacement cost. For example, using a napkin to clean a grill is improper use.
Mildew, wine and coffee stains are NOT damage.
To test an item for damage, take the item, rub it together under hot water. If the stain begins to come out, then it is not damaged.
The invoice will have the replacement charge on it as a line item. If the CSR does not have the damaged product that you are charged for, then he is to credit that amount off.
Our CSRs have been instructed to show and leave the damaged items. They can be used as an in-house learning tool.