Frequently Asked Questions
Are there two different management groups managing Portland and Seattle?
New System is one family-owned company managing Portland and Seattle operations.
Where is your Corporate Office located?
Portland, Oregon.
Who do I call after 5:00PM and on weekends for emergencies?
All the CSR’s give out mobile phone numbers and goes out to all of the manager’s blackberries and owners 24/7. A weekend call person is available 8:00AM to 6:00PM by calling 503-232-8181 or 800-958-6920.
How long are the prices guaranteed?
6 months.
Do you wash your garments, towels, napkins and aprons with industrial uniforms?
No! We are a hospitality and medical uniform purveyor only. The medical is washed in a separatly from hospitality items.
When setting up my restaurant will all the uniforms be new?
Yes, all garments will be new and pressed, with a RFID garment tracking system sewn in.
How often do you change out your wearing apparel for replacement?
Approxiamtly every two years.
How are we billed on each item?
By the soiled pieces turned in.
What about damaged products?
You will receive the product with the invoice at the time of delivery or you will not be charged.
How do we receive credits and changes to invoices?
You will receive credits and charges off of the invoice at time of delivery, through handheld technology that customer service reps carry.
Do you press your chef coats?
Yes. New System is the only service provider we have found in the Pacific Northwest to do this.
Do you fold your bar towels?
Yes. That way they are easy to store on the shelves.
How will you set up our restaurants?
The Sales Representative will set up a time with the location managers that is convenient.
Are your invoices user friendly?
Yes, please see our list of abbreviations on the current customers page.
Do we have to separate dirty towels, linens and wearing apparel?
No. Each piece will be separated and counted at the production facility at New System. You are billed on piece not by the weight of the dirty bags.
How do you manage your garments?
Garment Management Program and the Garment Protection Program.
Do you have reports to manage our linen cost?
Yes. E-mailed out monthly.
